Here's just a small sampling of the work Ed has done over the years -

Adventures By DisneyEd led the team to launch this award winning disney experience resulting in the highest guest scores in the entire company.  within three years, 30% of the guests were repeat vacationers. 

Adventures By Disney

Ed led the team to launch this award winning disney experience resulting in the highest guest scores in the entire company.  within three years, 30% of the guests were repeat vacationers. 

WESTJETED LED THE INTRODUCTION OF PLUS SERVICE IN HIS TIME LEADING THE GUEST EXPERIENCE TEAMS OF FLIGHT ATTENDANTS, AIRPORT AGENTS AND CONTACT CENTER CONCIERGE TEAMS.  ED ALSO INTRODUCED 24/7 SOCIAL CARE RESPONSE TEAMS AS A KEY ELEMENT IN DRIVI…

WESTJET

ED LED THE INTRODUCTION OF PLUS SERVICE IN HIS TIME LEADING THE GUEST EXPERIENCE TEAMS OF FLIGHT ATTENDANTS, AIRPORT AGENTS AND CONTACT CENTER CONCIERGE TEAMS.  ED ALSO INTRODUCED 24/7 SOCIAL CARE RESPONSE TEAMS AS A KEY ELEMENT IN DRIVING NPS AND GUEST SATISFACTION SCORES.

laguardia terminaled introduced a service excellence movement throughout the terminal -building a proprietary program around b s.h.a.r.p. - be safe, helpful, approachable, responsible and most important - proud!

laguardia terminal

ed introduced a service excellence movement throughout the terminal -building a proprietary program around b s.h.a.r.p. - be safe, helpful, approachable, responsible and most important - proud!